Set combination: earrings + items
Material: 925 silver needle + high quality copper + AAA zircon + color retention treatment + plating 18K real gold + hypoallergenic treatment
(Real gold plating, color retention longer)
Note: 925 silver needles are relatively soft and easily deformed.
Mosaic material: white gold/K white gold inlaid with gems
Color: 2 pieces of platinum, 3 pieces of platinum, 2 pieces of 18K gold, 3 pieces of 18K gold
Necklace+earrings+ring / Necklace+earrings
Q. What are the delivery charges?
A. We do not charge any delivery cost from our customers, our all products are available with free delivery.
Q. What are the estimated delivery times?
A. We deliver your order within 7-10 working days to all over the united states of america.
Q. On which days is delivery not available?
A. We don’t deliver on Public, national or bank holidays.
Q. Is it possible to request for change the delivery address at any point of time once the order has been placed?
A.Order has been placed but not dispatched.
Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on Support@Rasmee.com as soon as
possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
Order has been placed and dispatched.
Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide better shopping experience for all our customers. If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and processed as return.
For any further query write us on Support@Rasmee.com
Any queries/concerns related to deliveries should be addressed to the support team (Support@Rasmee.com ) within 24 hrs. of the product received by the customer.Products can be returned within 10 days from the date of delivery in case of wrong products & wrong sizes.Payment refunds & return will be applicable only in case incorrect products are delivered.
It is mandatory to send the photos of invoice & product to further the process in case a customer receives damaged products.
Only size exchanges are allowed. Items can be exchanged for a similar size or a different size if wrong product is delivered.Return Intimation:You can Email Us at Support@Rasmee.com within 10 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.All products sold on Rasmee are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
An easy cancellation process is available for all our esteemed customers. You can cancel your order before the product has been shipped. Your entire order amount will be refunded in case of Online Payment. Should you want to cancel the order please email us at Support@Rasmee.comWe try to dispatch orders in shortest possible time normally it is 8hrs after receipt of order. Please note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.
The refund will be initiated within 2-3 working days of receiving the refund request and authorization of the refund.The refund is estimated to be credited in the account, used for order payment, between 2-3 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
Rasmee will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer. ( Since most of our items are Handmade the Global Acceptance Standard for Size/color Variations i.e. maximum 2% ( +/-) be considered normal by the customer)